FAQ
Frequently asked questions
Are your pieces handmade?
Yes. Every Atelier Martinez design is handcrafted in limited quantities using premium fabrics and couture construction techniques.
How long do pre-orders take?
Pre-orders are expected to be delivered within 4–6 weeks from the date your order is placed.
Do you restock sold-out styles?
Most collections are produced in limited quantities. Once a style sells out, it may not return.
Do you ship internationally?
Yes. We proudly ship worldwide. International shipping times and customs fees vary by destination.
Can I return my order?
Due to the handcrafted nature of our collections, all sales are final. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
How should I care for my swimwear?
We recommend hand washing in cool water and laying flat to dry after each wear.
Do you offer customer support?
Absolutely. Our Client Services team is available to assist with sizing, orders, and product questions to ensure an exceptional shopping experience.